The only "how-to" guide for building an enterprise knowledge management system!

Until now, implementing Knowledge Management (KM) has been like nailing jelly to the wall-but not anymore! The Knowledge Management Toolkit delivers hands-on techniques and tools for making KM happen at your company. You'll learn exactly how to use KM to make sure that every key decision is fully informed as you build on your existing intranet, data warehouse, and project management investments. Top researcher Amrit Tiwana walks you through the development of an enterprise KM system from start to finish, showing how every stage can serve as a foundation for later enhancements.

10-step roadmap for implementing KM successfully

Checklists help you focus on critical issues every step of the way

Interactive toolkit format guides your strategic design decisions

Identify your key intangibles-and audit the knowledge you already have

Staff your project team and manage it effectively

Build a foundation of KM infrastructure that can evolve through results-driven, incremental steps

Mobilize your organization's subtle, "tacit" knowledge

Calculate and maximize ROI in KM systems

www.kmtoolkit.com-stay informed with the author's dedicated Web site, which provides ongoing support and updates from the KM community!

Discover the best ways to align KM with business strategy, avoid key KM pitfalls such as excessive formalization and overreliance on technology, master prototyping, and understand the new role of the Chief Knowledge Officer. Tiwana also presents KM case studies from leading companies worldwide, from Nortelto Rolls Royce. If you're ready to transform KM from business-school theory to real-world competitive advantage, start right here!

CD-ROM INCLUDED.