Revised and Expanded Edition: How to Say it Right the First Time and Every Time

The classic business communication guide―updated for smart phones, social media, and other digital platforms

Communicate clearly, tactfully, and confidently in any situation, including:

Being persuasive

Running productive meetings

Asking the right questions

Coaching

Negotiating

Resolving conflicts

Responding to insults

Offering praise

Delegating responsibilities

Crossing cultural divides

Networking at events